Customer Service
We make downloading files as easy as 1, 2, 3...
We try to make the process of downloading and using the Wellness Audio Institute albums quick and easy. All you need is your computer and a connection to the Internet. You can even download them over dial-up (although we recommend a high speed connection for best results).
In order to play the albums, you'll need one of the following:
- A computer with speakers,
- A computer with software that allows you to burn the MP3 files to CD, and a CD player, or
- A computer and an MP3 player.
To get started on a path of greater health and wellness, here's all you need to do to download our albums:
1. Choose what you want.
Choose an album that meets your needs. You can use our album chooser, or you can browse through our many series of albums.
2. Add to cart.
Once you've chosen the right album for you, add the album to your virtual shopping cart by clicking the "Add to Cart" button. Your shopping cart will look like this:
3. Continue shopping until you are ready to checkout.
Be sure to look at all of our albums and order each one that's right for you. Once you're finished shopping and ready to check out, use the "Checkout" button on the lower right hand corner of the shopping cart window. You can choose to checkout with PayPal or with your credit card.
4. Credit Card Instructions
If you choose to pay via credit card, skip to step 8.
5. PayPal Instructions - Login screen
If you choose to pay via PayPal, you'll get a login screen that looks like this:
6. PayPal Instructions - Enter your information.
Simply enter your PayPal email address and password and then click the "Log In" button.
7. PayPal Instructions - Confirm your order.
Next, you'll see a confirmation screen. Review your order to make sure it's correct, and then hit the "Pay Now" button. Skip to step 10 to see the download instructions.
8. Credit Card Instructions - Payment screen
The credit/debit card payment screen will look like this:
9. Credit Card Instructions - Enter your information.
Enter your billing information in the appropriate fields. When you're ready to make your purchase, click the "Charge my Card" button at the bottom middle of the screen.
10. Wait for your payment to be processed.
It will take a few seconds for the system to process your transaction. It may take as long as 30 seconds in some cases, so be patient. Don't click the "back" button or close your browser, as this might result in a dual or a canceled transaction. Once your payment has been processed, you'll see the download screen:
11. Click to download.
Click the link to download your product. If you are prompted, choose "Save" (don't choose "run" or "open.") If your computer attempts to play the file immediately, you may need to right-click on the link and then choose "save" from there.
