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The Wellness Audio Institute  >  Customer Service  >  Privacy & Security

Customer Service

We value and safeguard your privacy.

At the Wellness Audio Institute, your privacy is a primary concern. So that you understand our processes, and in order to protect your privacy, we offer you this notice to explain our practices, and allow you choices about the way your information is collected and used.


The Information We Collect:

This notice applies to all information collected or submitted via this website. On some pages, you may be able to order products, make requests, and register to receive materials. The types of personal information collected at these pages could include the following:

Name

Address

Email Address

Phone Number

On some pages, you may be able to submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name

Address

Phone Number


The Information We DON'T Collect:

We never collect any financial information from you. The credit or debit account information you provide is handled via PayPal (even if you choose to pay with a credit card). This means you can shop with the security of knowing that we never even see your credit or debit card information.


How We Use Your Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose (such as marketing) and are not shared with outside parties.

If you'd like to receive updates about the latest products and services from the Wellness Audio Institute, or other free information, you may be able to register with us on an opt-in basis. Information you submit to us will not be used for this purpose unless you give us express permission. If you give us this permission, you can revoke it at any time by simply requesting that we remove you from this contact list.

We also use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


Our Commitment to Children's Privacy:

Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


How You Can Access Or Correct Your Information:

You can access all of your personally identifiable information that we collect and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.


How To Contact Us:

Should you have other questions or concerns about these privacy policies, please contact us by visiting our "Contact Us" page.

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The Wellness Audio Institute | 125 North Main Street | Suite 500-234 | Blacksburg, VA 24060